Returns & Replacements Policy

Returns

Eligibility

• Items must be unused, in the original packaging.
• It must be delivered by us — returns are void for products not delivered by us.
• Except for chairs, return requests must be made within 5 days of purchase.
• Chairs are eligible on the same day only.
• We will not entertain any returns or replacements after 5 days from the date of the invoice.

Initiating a return

Contact our customer service at 8794-576-226. Please provide the invoice and the reason for the return.

Return shipping

Except for defective products or issues from Lengliim’s end, customers must pay for shipping costs (see our Shipping Policy).

Refund process

Once we receive and inspect your return, a refund will be processed within 5 business days to your original payment method.

Gift purchases

Gift purchases must also be reported within 5 days, same as above.

Replacements

Defective or damaged items

Report issues within 5 days of receipt. We’ll guide you through the return process and send a replacement.

Incorrect items received

Notify us immediately. Return the incorrect item, and we’ll send the correct one.

Self-delivery & installation

Lengliim is not responsible for any post-sale issues if delivery and installation are not handled by us during working hours.

Exclusions

• Furniture must be inspected and a return requested at the time of purchase.
• Certain items — Godrej Interio products — are not eligible for return unless defective.

Contact

For inquiries, contact customer service at 8794-576-226.