Open Box Delivery Policy

Return and Replacement at Delivery

Customers can request a return or replacement on the same day if there’s an issue with the delivered item. Once you’re satisfied and the delivery is accepted, returns and replacements are handled under our standard Returns & Replacements Policy instead. To prevent misuse, an item the customer is not satisfied with must be taken back at the time of delivery rather than left behind.

Mismatch Between Showroom & Delivered Material

Any mismatch between the showroom sample and the delivered item must be notified at the time of delivery and handled immediately — this cannot be entertained after the OBD is complete. If you want the exact showroom material, it must be arranged and delivered accordingly.

Change of Mind During OBD

If you change your mind during the open-box inspection, you can switch to a preferred model at the time of delivery, subject to applicable delivery charges.

Delivery Capacity & Charges

A maximum of 2 pieces can be delivered in a small vehicle; 3 or more pieces require a larger vehicle. See our Shipping Policy for current delivery rates — certain bulky office chair models are always chargeable for delivery regardless of quantity or distance.

Please notify any issues at the time of delivery so we can resolve them immediately.