Lengliim Care
Last updated on 20 January 2024
Service, maintenance, installation, and repairs policy.
Service Request Eligibility
We provide service, maintenance, installation, and repair services for products purchased directly from Lengliim. We do not accept service requests for products not purchased from Lengliim.
Coverage
Our service coverage includes maintenance, installation, and repairs for eligible products within the warranty period and, if applicable, extended warranty periods.
Service Procedures
- Customers can initiate service requests by contacting our customer service team at 8794576226 or through the store number 8798950650.
- For products under warranty, service requests will be processed according to the terms and conditions of the warranty.
Out-of-Warranty Service
If the product is out of warranty, customers will be provided with information on service charges, if applicable, before any service work begins.
Installation & Repairs
Installation services are available for certain products purchased from Lengliim — inquire about installation options during purchase. Our skilled technicians handle repair services for eligible products, with repair costs communicated before any work commences.
Service Exclusions
- We do not provide service for products not purchased directly from Lengliim.
- Service requests for products damaged due to misuse, neglect, or unauthorized repair attempts will not be covered (charges will be applicable).
Charges
| Service charges | Free |
| Travelling charges (by distance) | ₹50 within Molnom ₹50 up to Koite–Tuibong ₹100 up to Mata–Kawtlian–Pearsonmun |
| Material costs | Depending on the part |
| De-installation charges | Bed — ₹500 Slimline 2 Door & 3 Door — ₹500 & ₹800 Neolite 2 Door & 3 Door — ₹300 & ₹500 Kreation — ₹500 |
| Re-installation charges | Same as de-installation |
| Transport charges for product | Depends on distance — ₹200 and above |
Old / Replaced Parts
If any part(s) of your product requires replacement, upon completion of the service we will retrieve the replaced part(s) and securely store them in our warehouse. This ensures a record for future reference and facilitates prompt submission to the manufacturer if such documentation is requested.
Callback
After completion of your service request, we will reach out within 2–4 business days to confirm the success of the repair and ensure your satisfaction. If the issue persists, let us know during the follow-up call and we will reopen your service request.